I have used this since February and given it a good clean (please see pics) There is just one major scratch which is just below the steam wand where the pitcher spout scratched the gloss. Comes with everything pictured in full working order, the only thing which I may think you'll need to do soon is a descale (the machine will let you know) as I'm in a hard water area. You'll need some testing strips to check the water on your area too, I have swapped the test grand crus box around so you get the one which came with the new machine. Its literally setup to go like a new machine.The item "Sage Nespresso Creatista Pod Coffee Maker Espresso Machine 19 Bar BNE600 Black" is in sale since Thursday, September 21, 2017. This item is in the category "Home, Furniture & DIY\Appliances\Coffee, Tea & Espresso Making\Pod & Capsule Coffee Machines". The seller is "cvm0093" and is located in Southall. This item can be shipped to United Kingdom.